NeuroImprove Clinic is committed to protecting and respecting your privacy, so we have prepared this Policy, which describes the data that we collect from you or that we process, how it is used and under what conditions it may be shared with third parties.
Any questions related to this Policy or our privacy protection practices can be sent by email to geral@neuroimprove.pt, or in writing to Rua Calouste Gulbenkian, N. 52, Floor 4, Room 10, 4050-144, Porto - Portugal.
Scope
This Policy applies to all users who visit the website www.neuroimprove.pt and consult the information available there.
This Privacy Policy also applies to your personal information that we collect, use, or otherwise process as a result of your relationship with NeuroImprove Clinic as a customer or potential customer. With “Personal Information” we refer to information that may be personal data, such as your name and contact details, including telephone number, address and e-mail address, when you contact NeuroImprove Clinic.
Responsible for data processing
Morningability Lda, a legal entity with VAT 513432469 and headquarters at Rua Calouste Gulbenkian, 52, Floor 4, Room 10, 4050-144, Porto - Portugal, is the entity responsible for the collection and processing of your personal data, for the purposes referred to in this Policy.
How we use the Information and personal data we collect
What is personal data?
Personal data is any information relating to an identified or identifiable natural person (“data subject”), as is your case.
A natural person who can be identified, directly or indirectly, is considered identifiable, in particular by reference to an identifier, such as a name, an identification number, location data, or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
NeuroImprove Clinic collects your data by phone call, writing or through their websites, with your consent.
The personal data collected are processed electronically and in strict compliance with personal data protection legislation, and are stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for other purpose (s) other than the one (s) for which consent was given by the data subject.
Thus, NeuroImprove Clinic collects information from you when you visit our website: www.neuroimprove.pt.
We collect data in the following situations:
When you submit appointment or contact requests, we collect your name, email address, and the information you register in the telephone contact and order description field. This data is mandatory in order for us to be able to answer the request.
How We Use Your Information
NeuroImprove Clinic collects and uses the information to provide the requested services, to allow a reliable use of the services provided, for customer support and to comply with legal requirements and procedures.
Sharing information with third parties
NeuroImprove Clinic does not sell or share your personal information to third parties for purposes other than those indicated in this Policy.
NeuroImprove Clinic can share your data in the following situations:
- NeuroImprove Clinic may subcontract entities or third parties to carry out some of the activities underlying the services provided, such as application and infrastructure service, support, and maintenance. In this context, your data may be consulted, but strictly for the provision of the services in question.
- Depending on the service that applies to you, NeuroImprove Clinic can also share your personal data with third parties for the purpose of providing the contracted services. This sharing will be duly protected and safeguarded in contracts signed for this purpose, which include the necessary measures to protect your privacy and personal data in accordance with the legislation in force. Thus, any entity subcontracted by NeuroImprove Clinic will process your personal data, in the name and on behalf of NeuroImprove Clinic with the obligation to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment.
- NeuroImprove Clinic you may also share your information with certain entities in accordance with the requirements of applicable law. This includes sharing your information with government authorities and entities or other third parties, as necessary, to enforce our Terms of Service, user agreements, or other policies, to protect the rights or property of NeuroImprove Clinic or the rights or property of third parties, or in the event of a complaint or conflict related to the use of our services, namely, NeuroImprove Clinic will send your billing data for health acts to the e-Fatura platform.
- NeuroImprove Clinic can share your information other ways than as described in these policies, if you agree and explicitly authorize such disclosure.
Retention and Deletion of Information
The period of time for which the data is stored and kept varies according to the purpose for which the information is processed.
Effectively and beyond the period of provision and the billing of the services by Neuroimprove Clinic, there are legal requirements that require us to keep data for a certain period of time (e.g. tax effects). Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the period necessary for the purposes that motivated their collection or subsequent processing, or for the period of time authorized by the National Data Protection Commission, after which they will be deleted.
Other Personal Data:
As specified in the registration or membership forms for the service to be provided.
Security Measures to prevent loss or undue alteration of your information
Your online security is very important to us, so we are always improving our security.
When you provide us your personal data, NeuroImprove Clinic implements strict technical and organizational measures as well as security measures, which guarantee that your personal data is protected and treated securely, that is, it secures the archive and guarantees the confidentiality, integrity and non-destruction of that information, namely the loss, misuse, alteration, and unauthorized treatment or access.
Thus, our servers and databases are stored securely under physical and logical security measures, which we believe to be indispensable for their protection.
Without prejudice, we warn you that, whenever you browse the Internet, you must adopt additional security measures, namely, ensure that you use an updated device and browser, in terms of properly configured security “patches”, with an active firewall, antivirus and anti-spyware, and verify the authenticity of the sites you visit on the internet, and you should avoid websites whose reputation you do not trust.
Access and update your data
Under the terms of applicable legislation, the customer is guaranteed the right to access, rectify and update their personal data, in person at NeuroImprove Clinic or upon written request. The right to object to their use for purposes that are not essential to the provision of services is also guaranteed by NeuroImprove Clinic, such as data intended for service dissemination actions and other information.
Updates to this Policy
We may occasionally update this Policy. If you use our services after an update, it means that you have accepted the updated policy.
We encourage you to periodically review this Policy for the latest information about our privacy practices.
We may revise this Policy at any time, namely deleting or altering content and publishing the changes on this page without prior notice, so we do not guarantee that its contents are always up to date, or are free of errors or omissions.
We cannot be held responsible for difficulties accessing the internet, in particular if you do not have the necessary access conditions or our website is not available at any given time.
We cannot be held responsible for damages caused by viruses or other technologically harmful material that may infect your computer, mobile devices, software, or other material as a result of using our website or other websites accessed from ours.
